Thanks for the feedback : the science and art of receiving feedback well (even when it is off base, unfair, poorly delivered, and frankly, you're not in the mood).

By: Stone, DouglasContributor(s): Heen, SheilaMaterial type: TextTextPublisher: New York, New York : Viking, 2014Description: 348 pages : illustrations ; 24 cmISBN: 978670922635Subject(s): Feedback (Psychology) | Psychology, Industrial | Interpersonal communicationDDC classification: 153.6 STO LOC classification: BF319.5.F4 | S76 2014
Contents:
The feedback challenge -- Truth triggers -- Relationship triggers -- Identity triggers -- Feedback in conversation.
Summary: "The bestselling authors of the classic Difficult Conversations teach us how to turn evaluations, advice, criticisms, and coaching into productive listening and learning We swim in an ocean of feedback. Bosses, colleagues, customers--but also family, friends, and in-laws--they all have "suggestions" for our performance, parenting, or appearance. We know that feedback is essential for healthy relationships and professional development--but we dread it and often dismiss it. That's because receiving feedback sits at the junction of two conflicting human desires. We do want to learn and grow. And we also want to be accepted just as we are right now. Thanks for the Feedback is the first book to address this tension head on. It explains why getting feedback is so crucial yet so challenging, and offers a powerful framework to help us take on life's blizzard of off-hand comments, annual evaluations, and unsolicited advice with curiosity and grace"
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"The bestselling authors of the classic Difficult Conversations teach us how to turn evaluations, advice, criticisms, and coaching into productive listening and learning We swim in an ocean of feedback. Bosses, colleagues, customers--but also family, friends, and in-laws--they all have "suggestions" for our performance, parenting, or appearance. We know that feedback is essential for healthy relationships and professional development--but we dread it and often dismiss it. That's because receiving feedback sits at the junction of two conflicting human desires. We do want to learn and grow. And we also want to be accepted just as we are right now. Thanks for the Feedback is the first book to address this tension head on. It explains why getting feedback is so crucial yet so challenging, and offers a powerful framework to help us take on life's blizzard of off-hand comments, annual evaluations, and unsolicited advice with curiosity and grace"

Includes bibliographical references (pages 325-335) and index.

The feedback challenge -- Truth triggers -- Relationship triggers -- Identity triggers -- Feedback in conversation.

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